Terms and Conditions
Endoca wishes to ensure that you are satisfied with your purchase. Endoca does not take any responsibilities regarding country specific legal situations or provide legal advice. Please inform yourself about the legal status in your country, as we cannot guarantee delivery. Contact the local authority to verify that we can ship to your country.
For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we have to match the orders.
If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at Endoca. You have to send an email to info@endoca.com and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt. We are selling our products as containing cannabidiol. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing cannabidiol. If you have questions about this product, please contact our customer service team at prior to purchase.
PRIVACY POLICY
Endoca respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at Endoca. Endoca will not pass any of your personal information to third parties.
SHIPPING POLICY
The delivery of the ordered will be made to the delivery address specified by the ordering party. If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order. We will then inform you immediately by email if this should be the case. Endoca ships with Regular post and UPS. International orders carry additional shipping charges and must meet regulations for the sale of these products to that country. Endoca is 100% legal to ship to all US and EU territories. There are currently many other countries that allow hemp-based products to be marketed and sold. Contact the local authority to verify that we can ship to your country. If you live in Denmark contact sundhedsstyrelsen in order to obtain a permit to buy this product.
We ship in U.S from California and to the rest of the world we ship from EU.
We process and ship all orders within 48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CST, excluding holidays).
Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.
We ship using the standard UPS shipping method.
HOW LONG BEFORE YOU GET YOUR PACKAGE?
We take speed of delivery very seriously. You will normally receive your Endoca product within 3 to 5 working days. However there are things that may further delay your shipment which are out of our control. If you paid using the bank transfer option (+4 days) . The funds will be available in our bank approximately 4 days after transfer is made from our customer side. As soon as we receive the funds we will ship your Endoca product. SHIPPING CAN DELAY DUE TO CUSTOMS.
INSPECTION
We ship worldwide but some countries have import regulations that delay the transportation of hemp based products. We hope that soon all the world will learn about hemp solutions, meanwhile we will notify you immediately if an inspection from your postal service or customs delays your package.
To Greece it takes about 10 days for product to arrive. With express shipping – 2 days.
Norway, Australia, Canada, Iceland, Greenland, New Zealand, Thailand, Russia - please allow about 3-4 weeks additional delivery time because of increased security measures at border crossing points.
CONTACT INFORMATION
Endoca ApS
Address: Borupvang 3 2750 Ballerup Denmark
VAT Nr.: 32334865
Tel: 45-898-707-00
Email: info@endoca.com
Endoca USA
Address: 2305 Historic Decatur Rd San Diego CA 92106 Suite 100
Tel: 1-619-831-0156
Email: infousa@endoca.com